Support

Simply Transcribe Support

Last updated: October 30, 2026

The short version: The steps below cover microphone access, interrupted recordings, language settings, and purchase restores. Because Simply Transcribe runs on your iPhone with no account, sign-in, or uploads, you can fix almost everything right on your phone.

The app cannot record or hears nothing

Simply Transcribe asks for microphone access only when you start a recording. If you declined, or recording stops before it starts:

• Open your iPhone's Settings app, scroll to Simply Transcribe, and turn Microphone on. You'll find the same switch under Settings > Privacy & Security > Microphone.
• Return to the app and start a new recording.
• If a phone call, alarm, or notification interrupted a recording, see the next section. Simply Transcribe saves everything you recorded before the interruption.

A recording was interrupted or looks missing

Calls, alarms, and allowed notifications can interrupt any recording app. When that happens, Simply Transcribe saves what you recorded up to that point and shows Recording ended. You can still transcribe that audio, or tap Resume to continue the recording as a linked part.

• Tapping Stop on the Lock Screen or in the Dynamic Island saves the recording, even if you've swiped the app away.
• Settings > Recording > Recording Interruptions walks through optional steps, such as banner call alerts and a Recording Focus, that cut down on interruptions. They won't block every call or alert.
• Recordings and transcripts live only on your device. If a recording was never saved, we have no copy and no way to restore it.

Wrong language, or your language is unavailable

Wrong transcripts usually happen when the selected language doesn't match what you spoke. Pick the language yourself, or choose Auto so the app works it out as it transcribes, even when a recording mixes languages.

• Set your default language once in Settings > Default language, or choose Auto there. You can transcribe a single recording in another language anytime without changing your default.
• iPhone 12 Pro / Pro Max, iPhone 13 Pro / Pro Max, and iPhone 14 or newer support all 25 languages, Auto, and speaker labels. iPhone SE (2nd generation), iPhone 11, iPhone 12, and iPhone 13 transcribe English, without Auto or speaker labels.
• The app includes both speech models, runs them offline, and picks the right one for your language. There's nothing to download or set up.
• The app requires iOS 26 or later. If it runs at all, your device meets this requirement.

Purchases, unlocks, and refunds

Recordings under five minutes are free. One in-app purchase unlocks recordings of any length. There is no subscription, and the unlock does not expire.

• Restore a purchase: Sign in with the Apple Account you used to buy the unlock, then tap Restore Purchases in Simply Transcribe's Settings or on the unlock screen. Use this step on a new or reset iPhone.
• Charged, but still locked: Wait a moment, then tap Restore Purchases. Apple confirms every purchase, since the app doesn't process payments itself.
• Refunds and billing questions: Apple handles payment for all App Store purchases. Use Apple's Report a Problem page at reportaproblem.apple.com to request a refund or review a charge.
• The App Store shows prices in your local currency before you buy, and Apple sets taxes and storefront pricing.

Privacy questions

• Your iPhone processes all recordings and transcripts locally. We never upload, store, or see them.
• You can erase app-owned audio and transcripts anytime with Settings > Erase All Recordings and Transcripts. Bundled language models remain installed so the app stays ready offline.
• Since version 1.1 the app has no analytics or error reporting of its own, and its App Store privacy label is Data Not Collected. Versions before 1.1 offered Share App Usage & Diagnostics, which sent content-free usage and diagnostic events only after you opted in; updating to 1.1 ends it.
• This website keeps its own separate, optional analytics choice. See the full privacy policy for exactly what each choice covers.

Before deleting or reinstalling the app

Deleting Simply Transcribe permanently deletes the recordings and transcripts stored on your device. We hold no copy and cannot recover them.

• Export or save anything you want to keep first, using the share options in the app.
• To reinstall, download Simply Transcribe free from the App Store and tap Restore Purchases while signed in to the same Apple Account to turn the unlimited-length unlock back on.

Contact

This page covers the issues we see most. For anything else, use Send Feedback in the app's Settings, which opens an email to support. Apple's Report a Problem page handles purchase and refund requests. For what the app does and does not collect, see the privacy policy.