Support

Simply Transcribe Support

Last updated: September 26, 2026

The short version: the fixes below resolve the issues we see most - microphone access, interrupted recordings, language and model questions, and purchase restores. Everything happens on your iPhone. Simply Transcribe has no account, no sign-in, and nothing to upload, so most problems can be fixed right where they happen.

The app cannot record or hears nothing

Simply Transcribe asks for microphone access only when you start a recording. If you declined, or recording stops before it starts:

• Open the iPhone's Settings app, scroll to Simply Transcribe, and turn Microphone on. (The same switch lives under Settings > Privacy & Security > Microphone.)
• Return to the app and start a new recording.
• If a phone call, alarm, or notification interrupted a recording, see the next section - the audio may still be recoverable.

A recording was interrupted or looks missing

Calls, alarms, and allowed notifications can interrupt any recording app. When Simply Transcribe is interrupted, it offers to recover the unfinished recording the next time you open the app, so you can keep or discard what was captured.

• Reopen the app after an interruption and look for the recovery prompt before starting a new recording.
• Settings > Recording > Recording Interruptions explains optional steps - using banner call alerts and a Recording Focus - that can reduce interruptions. They cannot prevent every call or alert.
• Recordings and transcripts live only on your device. If a recording was never saved, we have no copy and no way to restore it.

Wrong language, or your language is unavailable

Simply Transcribe asks which language you are speaking instead of guessing, so the most common cause of a wrong transcript is a language set to something other than what was spoken.

• Set your default language once in Settings > Transcription. You can also change the language for a single recording, and retranscribe an existing recording in another language without changing the default.
• Devices with 6GB of RAM or more - iPhone 12 Pro/Pro Max, iPhone 13 Pro/Pro Max, and any iPhone 14 or newer - support all 25 languages. Other supported devices (iPhone SE 2nd generation, iPhone 11, and newer) transcribe in English.
• Both speech models are included with the app, work offline, and are chosen automatically to match the language. There is nothing to download or configure.
• The app requires iOS 26 or later. If it runs at all, your device meets this requirement.

Purchases, unlocks, and refunds

Recordings under five minutes are free. One in-app purchase unlocks recordings of any length. There is no subscription, and the unlock does not expire.

• Restore a purchase: sign in with the Apple Account used to buy the unlock, then use Restore Purchases in Simply Transcribe's Settings (or on the unlock screen). This is the right step on a new or reset iPhone.
• Was charged but still locked: wait a moment, then use Restore Purchases. Apple confirms the purchase; the app does not process payments itself.
• Refunds and billing questions: Apple handles payment for all App Store purchases. Use Apple's Report a Problem page at reportaproblem.apple.com to request a refund or review a charge.
• Prices are shown in your local currency by the App Store before purchase; taxes and storefront pricing are set by Apple.

Privacy questions

• Your recordings and transcripts are processed entirely on your device and are never uploaded, stored on our servers, or seen by us.
• You can erase app-owned audio and transcripts anytime with Settings > Erase All Recordings and Transcripts. Bundled language models remain installed so the app stays ready offline.
• App versions that offer Share App Usage & Diagnostics send a small, fixed set of content-free usage and diagnostic events only after you opt in. Review or stop sharing anytime under Settings > App usage and diagnostics; turning it off never affects recording or transcription.
• This website keeps its own separate, optional analytics choice. See the full privacy policy for exactly what each choice covers.

Before deleting or reinstalling the app

Deleting Simply Transcribe permanently deletes the recordings and transcripts stored on your device. We hold no copy and cannot recover them.

• Export or save anything you want to keep first, using the share options in the app.
• After reinstalling, download it free from the App Store and use Restore Purchases (with the same Apple Account) to re-enable the unlimited-length unlock.

Contact

Simply Transcribe is a small app without an email support inbox. This page is the app's support channel: it covers every issue we can currently help with, and Apple's Report a Problem page handles purchase and refund requests. For what the app does and does not collect, see the privacy policy.